FAQ

Q: How long will it take for my items to arrive?

We know how important it is for you to receive your orders promptly. Here’s an overview of our delivery timelines:

  • Metro QLD/NSW/VIC/ACT: 3-5 Business Days
  • Metro WA/SA: 5-7 Business Days
  • Other Regional/Remote Areas: Delivery time will be provided with your quote.

Q: Will I receive a confirmation email when I place my order?

Absolutely! Once your order is placed, you will receive a confirmation email. This confirms that we have received your order and pre-authorized your credit card for the purchase.

We will then place an order with our suppliers to verify that your item is in stock and ready for shipment. If the item is unavailable or on backorder, we will void the pre-authorization and notify you via email. For items ready for immediate shipment, we will process the payment and arrange for dispatch.

Q: What happens if I want to cancel my order?

If you need to cancel an order, please email us at info@alfrescocollective.com.au as soon as possible. If the order has not been processed, we can cancel it free of charge. However, if the order has already been processed or shipped, you will be responsible for the purchase cost.

We will notify you once the cancellation is confirmed. Approved refunds will be processed to your original payment method within 7-10 business days. Please note that banks and credit card companies may take additional time to process and post refunds. If more than 10 business days have passed since your refund was approved and you still haven’t received your funds, please contact us at info@alfrescocollective.com.au.

Q: How can I contact you for any other questions or issues?

If you have additional questions or need further assistance, please don’t hesitate to reach out to us through the following options:

We value your feedback and are here to help with any concerns or inquiries!