Shipping & Confirmation

Flat Rate Shipping Costs

Our flat rate shipping costs are based on metro locations and the weight of your order, starting at $11.95.

Please note Regional/Remote areas are subject to additional costs depending on the location, kindly reach out to us for a quote if you are unsure.

Shipping Time

Shipping times vary depending on your location. In most cases, orders are shipped within 2-3 business days after being placed and are delivered within 5-7 business days.

Order Confirmation

Once you place your order, you will receive a confirmation email to let you know we have received it and pre-authorized your payment. We will then verify the availability of the item with our suppliers. If the item is out of stock or backordered, we will cancel the pre-authorization and notify you via email. For items ready for immediate shipment (within 2-3 business days), we will process the payment and prepare your order for dispatch.

Order Shipment

For in-stock items, orders will be shipped within 2-3 business days after payment is processed. You will receive tracking information via email within 24 hours of your order leaving the warehouse. If you do not receive tracking details within five business days, please contact us at info@alfrescocollective.com.au

Damages and Returns

All our products come with a 12-month guarantee against damages and hidden defects, provided by our suppliers.

Please inspect your items upon delivery. If there is visible damage, note it at the time of delivery. Should your items arrive damaged, send details and photos to info@alfrescocollective.com.au, and we will assist with an insurance claim.