Return & Refund Policy

Return Policy

We offer a 14-day return policy on eligible items. This means you have 14 days from receiving your item to request a return.

To qualify for a return, your item must be in its original condition: unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

For Change-of-mind Returns, the following conditions apply:

  • Returns will not be accepted without the ORIGINAL packaging under any circumstances.
  • A 20% restocking fee will be applied to all products returned due to change of mind, provided the item is in as-new condition.
  • Customers must notify us in writing within 14 days of receiving their order to request a change-of-mind return.
  • The customer is responsible for all freight charges related to change-of-mind returns.

    If your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

    For any questions, please contact us at info@alfrescocollective.com.au

    Damages and Returns

    All products sold by Alfresco Collective comes with a 12-month guarantee against damages and hidden defects, backed by our suppliers.

    Please inspect your item(s) upon delivery. If you notice any damage, make a note of it at the time of delivery. If your item(s) arrive damaged, please send us as much details as possible including photos and/or videos to info@alfrescocollective.com.au and we will assist you with an insurance claim.

    Cancellations and Refunds

    If you need to cancel an order, please email us at info@alfrescocollective.com.au as soon as possible. If the order has not been processed, we will cancel it free of charge. If it has already been processed or shipped, you will be charged for the cost of purchase.

    We will notify you once your cancellation is confirmed. If approved, refunds will be processed to your original payment method within 7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

    If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at info@alfrescocollective.com.au.